We need to consider new attributes (from business partner) for writing the alerts in the system. There is little or no documentation about the steps to follow, except to say to add attributes, I need to define new fact gathering service. Can someone point out the steps to do it?
We are using CRM 2007.
Please check the Transaction CRMC_ERMS_BDC_FIELDS. There for the Field Group BUSINESS_PARTNER you can assign fields which you want to display in the alerts. For each field you have to give Xpath Expression.
Field Group : BUSINESS_PARTNER
Field : BP_FIRST_NAME
XPath Expre : //CURRENTCUSTOMER/FIRSTNAME
And this one will be available in the UI When you create the Alert as Business Partner Attribute and you can use it.
Hope this helps!!!