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Adding additional ticket categories in portal page

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The out of box portal ticket page displays only two levels of service categories - Service Category and Incident Category. I tried to add more levels such as Object, Cause and Resolution categories but did not find this listed in the adaptation page for the portal. Is it possible to add these additional categories or for that matter any other field not listed or extension field that may have been added to the ticket UI.

This is for EC Hana Cloud Portal integration with C4C for the Employee Central Service Center solution.

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Hi Satish,

Might be these fields are not PSM enabled, you can raise incident to SAP giving business justification they might enable it only then you can add extension fields


Surjeet Bhati