Get to know the new SAP solutions for customer engagement and commerce strategy for utilities. We will discuss which solution is relevant for which customers e.g SAP Customer Relationship Management (SAP CRM) 7.0 or SAP Cloud for Customer. When does SAP hybris Marketing and SAP hybris Commerce make sense and when not? How does the multichannel foundation (MCF) for utilities fit in? In addition, we will discuss the road maps of all these products in the context of utilities. That helps you as a SAP colleague and SAP partner to fast and easily decide what to advise in which customer situation in general for both your net new and existing customers.
08:00 (GMT -7) - Pacific Standard Time (US & Canada)
The big picture: SAP solutions for customer engagement and commerce for utilities
SAP Cloud for Customer or SAP CRM 7.0?
What about marketing? SAP Cloud for Customer, SAP CRM 7.0 or hybris?
How does SAP hybris Commerce fit together with MCF?