Customer Relationship Management Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
Showing results for 
Search instead for 
Did you mean: 
0 Kudos

Overview - Enable agents to search for solutions and attach articles to responses without having to leave the workspace by integrating an external knowledge base.  This is done through Solution Finder within Agent Workspace. More info - Check out "Configuring Knowledge Base Integration" in Admin guide.

Limitations -

Works best for Public KB. No Authentication required.

No Private KB (with Authentication).  No SSO support.

Way Forward -

Use new Mindtouch widgets (GeniusSearch) to address these limitations.  This is a custom mashup; available as project solution. 

Info on Genius Search -

Please contact Mindtouch directly on integrating GeniusSearch with C4C.