I started my journey with Callidus Cloud in 2010, as a Social Media Marketing Executive.
It was an exciting journey into the insights of brand awareness campaigns and social amplification. In a span of two years, I was handling more than 40 clients from across the globe which made me look at customer service with a holistic view. Later, I joined the Product Support team as a Support Manager which introduced me into the world of business development.
Once SAP acquired Callidus Cloud, there was indeed a lot of rumble in terms of what next, where am I and how do I fit in the industry giant SAP. But the SAP integration team made the transition very smooth and introduced us to many benefits which were new and really exciting like share options, Flex Ben, Car Lease policy, and many more. To be precise, the start was full of uncertainties, but the team was there in each step to guide and resolve.
Being in a customer-facing role in SAP Sales Cloud, we play a very pivotal role in enabling sales teams to perform optimistically. It has been an exciting and challenging role that requires creativity, knowledge to solve customer issues, etc. My role as the Support Manager in SAP Sales Cloud team has helped me to increase my emotional intelligence.
The whole thought process of offering what we can has changed in me to what customer wants. This has immensely changed my view of the support in our day to day world.
With 2023 goals clearly defined, the path to each and every employee has been clearly carved. Thanks to SAP and its approach to how it is changing the dynamics of the modern-day world drastically.
The work-life balance is great, and the company trusts its employees. There’s always something new and challenging. It has been an excellent journey so far that has helped me grow tremendously.
Last but not least, the overall support during this COVID-19 times is remarkable. The team motivated and helped us to be focused on our daily work.