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svenhaiges
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In this Labs Talk episode, we welcome, Eugenio Cassiano,  the former Chief Innovation Officer of SAP CX, to talk about innovation in general and inside SAP Customer Experience.We disucss our recent publications such as the Tech Beacon, a really interesting read for all those interested in tech trends - covering topics such as Cryptocurrencies (Libra, Facebook), Autonomous Delivery and it's role on Commerce or even Brain Computer Interfaces. Tech Beacon is available here free of charge.

We also discuss the prototypes that the Customer Experience Labs team has created and supported - such as KOI, Guardian and Zefiro.

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