Customer Relationship Management Blogs by SAP
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On behalf of the CRM & CX Product Learning CoE Team, it is my pleasure to introduce you in this blog post to the live session : Monitoring SAP Commerce Cloud with Dynatrace.

What is it about?

In this live session, you will learn how to monitor SAP Commerce Cloud in the Public Cloud (aka. SAP Commerce Cloud Version 2 / CCV2) with the pre-bundled Application Performance Monitoring Software (aka. APM) Dynatrace.

Who is it for?

This live session is intended for Technical Developers/Consultants, System Administrators or Dev-Ops Managers, who need to monitor and trouble-shoot SAP Commerce Cloud CCV2 Servers via the pre-bundled Dynatrace APM, as well as for IT Project Managers with the need of understanding the out-of-the-box features of the APM support via Dynatrace within SAP Commerce Cloud projects.

What does it offer?

The live session is a 2 hours instructor led webinar via SAP live class (e.g. zoom), with general introduction to the concepts and features of Dynatrace, its relationship/application with SAP Commerce Cloud in the Public Cloud, and a lot of demonstrations.

The essential topics include:

  • Basic concepts (Brief Intro, Features and Modules & Overview)
  • Features (Out-of-the-box versus paid add-on ones)
  • How to access Dynatrace from SAP Commerce Cloud Portal
  • Introduction to the Dynatrace interface:
    • Monitoring tools - application, synthetic, transactions & services
    • Backtrace analysis, service flow, PurePaths
    • Technology overview - monitoring by technology
    • Analysis tools
    • Dashboards (Dynatrace out-of-the-box dashboards, SAP dashboards, Custom dashboards)
    • Problems analysis page
    • Smartscape topology view
    • Diagnostic Tools
    • Digital Experience Monitoring (DEM) Addons (Synthetic Monitoring, Real User Monitoring/User sessions, DEM Dashboards)
  • Questions & Answers through out the live session.

How can you book it?

Details about registration and scheduled live sessions are on the dedicated live session page:
But please note, since the live session is available on (aka. LSC), you will need to have a SAP Learning Hub subscription to register for the live session there.

Last But Not Least

If you want to know more or get informed with the update of the live session, please follow the blog post by clicking on the “follow” button on the left.
Thank you for reading! Have a good day and see you next!