Customer Relationship Management Blogs by Members
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pvsbprasad
Active Contributor
Magentrix is self-service portal for customers to access information on-demand or update information stored in SAP Service Cloud. Provide 24/7 access to important documents, collaborate on cases or expand your customers’ skills with online training and certification. Fully brandable and configurable

Business Use Case


Displaying the integration process between Magentrix and C4C

Benefits and Features



  • Enable customers to self-serve

  • Increase customer support with a knowledgebase

  • Allow customers to exchange ideas

  • Manage resources in a document library


Prerequisites:

  • SAP Cloud for Customer

  • Magentrix


Step 1:Get the integrated Magentrix tenant


Step 2: We are able to look for relevant KB articles. If we cannot find, we may create a ticket.


Step 3: When you click "submit," a page containing the ticket's details opens.


Step 4 :We can see the ticket had replicated to C4C


Conclusion : Showing the ticket creation flow between Magentrix to C4C Service
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