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Wrong Org unit determination when a user is assign to multiple Org unit

Former Member
0 Kudos

Hi Experts,

I have a user who is assigned 3 org units. All the three fall under the same parent of Org unit.

Now when the user logs in & executes the tcode CIC0, she gets a pop up asking to selet a Org unit out of the 3 available option.

No matter what the user selects, system always pick the first Org unit ignoring the selection made by user.

We are using SAP CRM 4.0 win client version.

I went through the below link but this did not have any solution

Please help!!!

Please refer the screenshot

http://img213.imageshack.us/img213/989/cic0q.jpg

Accepted Solutions (1)

Accepted Solutions (1)

joaquin_fornas
Active Contributor
0 Kudos

Hello

Could you please check in transaction CRMM_CIC_APDISPLAY which are the CIC profiles assigned to the three org units?

Thanks

Joaquin

Former Member
0 Kudos

Hi Joaquin,

Both the unit have the same properties & profiles associated with them.

The issue which i am facing where the user selection is not considered while determining the Org structure, is it something that needs to be handled by configuration or is it a bug in the code.

joaquin_fornas
Active Contributor
0 Kudos

Hello

My apologies. I don't understand the issue.

You have this structure:

- Org unit A

Org Unit A1

Org Unit A2

Org Unit A3

All four org units (A, A1, A2 and A3) are assigned to CIC profile Z1.

When the agent logs on, he sees a popup asking to choose a profile. No matter where he clicks, profile Z1 is shown (which is expected).

Is my understanding right? Can you clarify exactly what the issue is?

Thanks

Joaquin

Former Member
0 Kudos

Hi Joaquin,

When the user log in he gets a pop up asking to choose a Org unit, please refer the screenshot in my previous post.

No matter what he selects, it the first Org structure gets assigned.

Please refer the screenshot below

The business activity screen shows the 1st Org unit. Hence user thinks he has selected the the 2nd org unit creates a Business activity but that gets assign to the wrong org unit unless it is changed manually.

http://img528.imageshack.us/img528/2821/businessactivityscreen.jpg

Is it because they both have the same profile

Answers (0)