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Workflow rules configuration to change ticket priority

Former Member
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Hi All,

I would like to create a workflow rule to change the ticket priority from low to normal or from normal to urgent if the Change On date is greater 48 hours than current system date.

Please give me some clue or guide how to set it.

Thank you very much for the answer.

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Active Participant
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Hi Raymond,

You can configure the workflow to send email notifications and tasks, also define conditions/rules  when an email notification is sent

Administrator or Application and User Management -> Workflow -> Notification Rules work centre

Refer below thread for step by step configuration of workflow


Surjeet Bhati