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Workflow rules configuration to change ticket priority

Former Member
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Hi All,

I would like to create a workflow rule to change the ticket priority from low to normal or from normal to urgent if the Change On date is greater 48 hours than current system date.

Please give me some clue or guide how to set it.

Thank you very much for the answer.

Accepted Solutions (1)

Accepted Solutions (1)

surjeetbhati
Active Participant
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Hi Raymond,

You can configure the workflow to send email notifications and tasks, also define conditions/rules  when an email notification is sent

Administrator or Application and User Management -> Workflow -> Notification Rules work centre

Refer below thread for step by step configuration of workflow

http://scn.sap.com/community/business-bydesign/studio/blog/2013/12/12/guide-how-to-configure-workflo...

Thanks,

Surjeet Bhati

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Raymond,

What you need will be achievable with release 1505 using scheduled workflow rules.  You will be able to define the timing of a field update (e.g. change priority) not just as "on create only" or "on save", but also "scheduled" e.g. 2 days after Changed On.

Kind regards,

Gab

Former Member
0 Kudos

Thanks Gab, your answer is really helpful