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Workflow rule timing setup in c4c

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Hi experts,

In creating a new workflow rule, i am curious on the timing setup.

If I want to trigger the rule for ticket only in a specific time period,

Eg. Tickets will be assigned to low priority if they are reported to system during the day at 1900-0900.

How to achieve this purpose?

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Answers (1)

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Hi Wind,

I hope you are doing well,

In this case, at the moment by standard the workflow rule scenario offers 2 timing possibilities, On Every Save and Scheduled.

These timings will tell when the workflow rule should check if an object (in your example, a ticket) has the conditions to satisfy the rule to trigger, and make the change / update the required field.

In your example, I believe it would be possible to define this not with the timing, but with a set of specific conditions in the workflow e.g. Created On Equal To XXXX.XX.XX.

In this case, the possibilities with the conditions would need to be explored to achieve the requirement.


Arthur Hanauer,

Solution Support Specialist, SAP Product Support.