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White screen/page shown after logon to Internet Sales

Former Member
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We have installed Internet Sales R/3 Edition for B2B and have configured it with XCM according to the documents "CRM Web Application Installation Guide 4.0, SP0" and "Internet Sales R/3 Edition", the latter found on SAP Best Practices. Both Shopadmin and B2B are configured and the "jcoping" ping test works in both cases. The user in R/3 is of "standard type" and not of "service type" or alike. This user can logon to the NW04 portal using R/3 as method of authentication. That's why he's chosen for ISA as well.

But when I try to logon to Internet Sales with this user I just get a totally blank page and a URL that looks like this:


I don't know if this is good or bad. Before I corrected some settings another person had done in the XCM, I got two different messages when trying to log on:

"Name or password is incorrect (Please repeat logon)"

first and then

"Error in user administration, call our hotline " 

(Depending on what settings I had done).

First I thought I was making progress since the URL indicates some kind of session id etc, but then I saw that I got the same URL with "session id" even if I just wrote rubbish at the logon.

Does anyone have any ideas about what to do?

Best regards

Benny Lange

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Answers (1)

Answers (1)

Former Member
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Take a look at OSS Note 635775.