White Screen in Interaction centre while calling ECC RFC after ECC upgradation

[Former Member]

HI,

In my scenario after confirming BP in Interaction centre we are calling Claims Management system through RFc to fetch the list of records.

Recently we have upgraded our CM system to EHP7 after this we are getting white screen after confirming BP.(once we click on confirm button we are calling CM system's RFC)

Can anyone please help me to resolve this issue.

We are using CRM ABAP 7.0 version

[corrine_guan]

Hi,

information is limited, it is hard to find the root cause.

May we know how you call 'Claims Management' to fetch the list? At least, would you please give some screenshots to show detailed steps of how you call the 'Claims Management'?

What's your system version details for component WEBCUIF and BBPCRM?

Best Regards, Corrine

[Former Member]

Thank you Corrine for your valuable inputs.
The issue got resolved. It is because in CM system the RFC call is taking more time to fetch the values. Because of this we are facing timed out issue and white screen appears on the IC screen.

[corrine_guan]

To isolate the cause, if possible, can you comment your RFC calling in the DO_PREPARE_OUTPUT method, and just make some fake returned values in a correct format, and then check if the page can be displayed properly?

[Former Member]

Hi Corrine,

After confirming the customer(ICCMP_BP_DETAIL->BUPADETAILB2B) by clicking on confirm button (EH_ONCONFIRM) we are calling the z component

inside the z component we are calling the RFC in Do_PREPARE_OUTPUT method

RFC calls the Claims Management system to fetch the claims details for the selected policy

.

On clicking confirm button the page keeps on loading for some time and then it goes white.

[Former Member]

Hi,

Thanks for your reply.

We are calling claims management system through RFC.

and the versions of WEBCUIF & BBPCRM are - Release 700 and level - 0009.

We are calling the claims management system in the do_prepare_output method.

We couldn't see the issue in DEV,QA,BAT and Pre Prod system. we are facing the issue only in production system.

[corrine_guan]

Hi Aishwarya,

can we know, the do_prepare_output method, what class is it located? If it is your Z class, then what is its super class?

What component/view is it where the do_prepare_output method belongs to?

Can we have the source codes you implement in the do_prepare_output method?

--by the way, it becomes white screen - what exact operation is done before it becomes white screen? When you click 'confirm' button? Before it becomes white screen, does the page keep running for sometime? Or it becomes white screen immediately?

-- have you set breakpoint and check if all the RFC calls get executed properly?

Best Regards, Corrine