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Where i can find OData for Ticket Changes

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I want to get the Ticket "Changes" tab details from Odata.

Below are the Changes field details that i need to get from Odata.

"Change Date/Time" , "ChangedBy" ,"User ID" , "Attribute" , "Value Changed From", "Value Changed To " , "Modification Type" from Odata .

Please find below the screen shot of the Ticket Page (under Changes Tab)

ticketchangehistory.png

Please share Odata query to get the same for a specific Ticket from Odata.

Attaching a sample ticket Change type screen

Former Member
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Hi Team ,

Request you to provide a solution for the above query .

I have already gone through all the support documents and have not found any solutions .

Thanks,

Abhilash

Accepted Solutions (0)

Answers (1)

Answers (1)

c_cahill
Advisor
Advisor
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Hi Abhilash,

Thank you for reaching out to the SAP Community. I will clarify this behaviour for you.

Currently this is not possible. I see that there is an enhancement request for this: https://influence.sap.com/sap/ino/#/idea/257322/?section=sectionDetails

I would suggest the you vote on this as this will increase visibility to our product management team for possible future implementation.

I would also request you to review the below thread as it may also help:

https://answers.sap.com/questions/13177988/where-to-find-changes-made-to-tickets-in-odata-ser.html

hope this helps!

Kind Regards,

Ciaran