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WF: Config desition task in CRM so agent leave reason for Approve/Reject

former_member227595
Active Participant
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Hi Gurus,

Does anybody knows if I can config in a standar way in CRM let the agent can leave a reason when Approve/Reject a WF in CRM.

I've configured in SWDD, and is working perfectly if I approve or reject from SBWP.

But in CRM is not asking me for the reason (which is mandatory) after I approve or reject the workitem.

Ive configured SWU3, and I haven't found any place where I could set up this.

Right now I am using this standar task.

Any suggest will be very helpful.

Thanks in advance.

Regards

Accepted Solutions (1)

Accepted Solutions (1)

former_member227595
Active Participant
0 Kudos

Hi gurus,

I know I have to add a entry in transaction SWFVISU but I don't know the values.

Does anybody know where I can find them ?

Thanks in advance.

Regards

former_member227595
Active Participant
0 Kudos

I've modified the BSP component so a popup appears as soon as the agent approves.

Regards

Answers (0)