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Upgrade from CRM 4.0 to CRM 7.0 and disconnect mobile sales

Former Member
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77

Hi

With CRM 7.0 we want to utilize the web UI and stop using Mobile Sales. This means we will no longer need the comms station or workbench machines. Assuption is that with links to EEC6 from CRM 7.0 we no longer need to download sales orders and that CDB is redundant so mobile bridge can be turned off..

Has anyone done this before ? Do we need to be aare of anything ?

Best Regards

M

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Answers (3)

Answers (3)

Former Member
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Thanks

Edited by: Melita Oliver on Dec 21, 2010 5:15 PM

Former Member
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Hi,

how do you want to provide the offline functionality (if you used it)

Do you want to use Adobe forms instead ?

We are alos planing to use that scenario, but we have built some functionality im MSA, so we have to find a solution for that in the Online/Adobe scenario as well.

Please give mor details so we can discuss

Thank you

Frank

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Hi Frank,

we go 97% Online - Rest is local Excel development with Up/Download Function to CRM or by Request send Customerlist via Email to User

Andreas

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Hi,

we are also plan to do the same - replace CRM 4 MSA with CRM 7 Web UI. Technical Topics are more planning and checking: How does the User access the Solution (Netbook and UMTS), global availability, closing Mobile Bridge and deleting CDB Tables, check your Z Reports - some Developer used smo Tables which are not updated after the Upgrade. Plus Organizational challenges: With MSA you could do Rolloutwaves - Now for Example Frday Evening shut down all MSA User -> Monday morning All Users Go Live with CRM Web UI. This has to be handled (incl. deinstall/disable of TS Mobile) incl. Training and Support effort

Hope that helps for the Start

Andreas