Unable to View Warranty and Contract Assignment Block in Service Request

[former_member196521]

Dear All,

In the service request I am unable to view my contract and warranty assignment block, what configurations do I need to check so that both of these blocks appear in the assignment block reference objects

I did check on the available assignment block however not able to see the assignment blocks for Warranty and Contact and the reference objects are available in the available assignment block

Please advice.

Kind Regards

Atul

[Former Member · Accepted solution]

Hello Atul,

Firstly, As your are saying it is not available in personalization then check in the BSP_COMPONENT/View. It might be under Unavailable assignment blocks.

If you will not going to find it over there then it needs development.

Let me know what is your approach on this.

If you need any help/Query on technical front just let me know.

Regards,

Manan Goyal.

[former_member196521 · Accepted solution]

Hi Manan,

Thank you for your reply appreciate the same could you paste a screen shot with regards to the BSP_COMPONENT/View, could check and let you know for a faster resolution.

Kind Regards

Atul

[Former Member · Accepted solution]

Just a query..

In Web UI screen shot mentioned above, Are you on which screen in IC business Role?

[former_member196521 · Accepted solution]

We have customized the business role zic_agent, copied from the standard ic_agent role, the warranty and contract assignment blocks are also not visible in the customized service business role as well

Kind Regards

Atul

[Former Member · Accepted solution]

Hello Atul,

Are you looking for this AB in Service Request Screen??