on 2016 Apr 29 1:01 PM
Hi Team,
I am unable to change the field label renaming on interaction record could you please help here.
in interaction record categorization fields i could not able to change the field labels.there is no configuration page here.
in webui -icagent role-interaction record screen-categorization tab-fields category1 and category2 and category3 we need to rename this field to type subtype and subsubtype. how to do it?
Component - GSMCDDLB
Thanks in advance.
Thanks & Regards
Kalpana
Hi Team,
Could you please help here.Still i am looking help here.
Thanks & Regards
Kalpana
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Hi Kalpana,
If you want to change the standard text, please follow
the steps below.
1. Run T-code: /osotr_edit
2. select text type:Short Text
3. select Language as En English
enter Alias as: CRM_IC_APPL/CATEGORY1
4. click change button
5. change the text for category1 and save your change.
Regarding category2-4, you can do the same steps as above
for Alias CRM_IC_APPL/CATEGORY2, CRM_IC_APPL/CATEGORY3 and CRM_IC_APPL/CATEGORY4.
Or you can modify the following method which I don't recommend.
CL_GSMCDDLB_DROPDOWNLIST_IMPL
METHOD / GET_CAT_LABEL_TEXT
Best Regards,
Bruce
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