Unable to change field label renaming on interaction record categorization fields?

[former_member198180]

Hi Team,

I am unable to change the field label renaming on interaction record could you please help here.

in interaction record categorization fields i could not able to change the field labels.there is no configuration page here.

in webui -icagent role-interaction record screen-categorization tab-fields category1 and category2 and category3 we need to rename this field to type subtype and subsubtype. how to do it?

Component - GSMCDDLB

Thanks in advance.

Thanks & Regards

Kalpana

[former_member198180 · Accepted solution]

Hi Team,

Could you please help here.Still i am looking help here.

Thanks & Regards

Kalpana

[bruce_li · Accepted solution]

Hi Kalpana,

If you want to change the standard text, please follow

the steps below.

1. Run T-code： /osotr_edit

2. select text type：Short Text

3. select Language as En English

enter Alias as:        CRM_IC_APPL/CATEGORY1

4. click change button

5. change the text for category1 and save your change.

Regarding category2-4, you can do the same steps as above

for Alias CRM_IC_APPL/CATEGORY2, CRM_IC_APPL/CATEGORY3 and CRM_IC_APPL/CATEGORY4.

Or you can modify the following method which I don't recommend.

CL_GSMCDDLB_DROPDOWNLIST_IMPL

METHOD          / GET_CAT_LABEL_TEXT

Best Regards,

Bruce

[former_member198180 · Accepted solution]

Hi Bruce,

if i do this change is it applicable for all interaction screen?i want this functionality change on only one business role.

Thanks & Regards

Kalpana

[former_member198180 · Accepted solution]

Hi Bruce,

Thanks for your reply..could you please suggest in my case i thought second method is suitable.why i because i want only this functionality on one business role only.so is it correct approach?

Thanks & Regards

Kalpana

[bruce_li · Accepted solution]

Yes, the Alias will effect all business roles. If you want only one business role with different category

description, then you can condiser modifying the method. You need to refer to Note 7 to consider the
notice when doing modification.

[former_member198180 · Accepted solution]

Hi bruce li,

Could you please respond to below thread.