on 2008 Dec 03 10:57 AM
Hello All
I am working on CRM 6.00
I am facing the problem that the emails sent from the interaction center does not create activity, I am using the activity type 0005 u201Cthe standardu201D in one to one email configuration step, but still the same problem the emails are sent but without activity creation.
Regards
Jacopo Fransoice
the system only links the email with the interaction record created in the call
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does the sent emails from the interaction center not create activity
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Hi
I don't know functionality you are writing about, but I know scenario where user creates activity, clicks e-mail button and then text from activity is being copied to e-mail.
User can click checkbox "After sending move to outbox" - it will insert you e-mail in folder in Agent Inbox with outbound. Activity will be attached to e-mail.
Regards
Radek
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