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The sent emails from interaction center donu2019t create activity!!!

Former Member
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67

Hello All

I am working on CRM 6.00

I am facing the problem that the emails sent from the interaction center does not create activity, I am using the activity type 0005 u201Cthe standardu201D in one to one email configuration step, but still the same problem the emails are sent but without activity creation.

Regards

Jacopo Fransoice

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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the system only links the email with the interaction record created in the call

Former Member
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does the sent emails from the interaction center not create activity

Former Member
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Hi

I don't know functionality you are writing about, but I know scenario where user creates activity, clicks e-mail button and then text from activity is being copied to e-mail.

User can click checkbox "After sending move to outbox" - it will insert you e-mail in folder in Agent Inbox with outbound. Activity will be attached to e-mail.

Regards

Radek

Former Member
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hi

The problem is only when sending emails from the interaction center

Former Member
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The scenario I described is in IC, in CRM 5.0.

Regards

Radek

Former Member
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I am working on the CRM 2007, the email screen does not have that check box