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The business transaction does not support Complaints

Former Member
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when i am looking on crm_ic then all the links are opening but complaint is not opening . the error is The business transaction does not support Complaints(message class crm_ic_bt-message number 001).

can anybody suggest pls

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Answers (1)

Answers (1)

Former Member
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Raj,

First thing u need to make sure that u have defined the complaint transaction in your business transaction profile.

GO to SPRO CRM -> IC Web client -> Business transactions -> Define Business transaction profiles.

THere copy from existing DEFAULT,u may want to keep the default transaction as 10(Interaction record) click on Dependent Buziness transaction and add complaint transactione entry there.

Then assign this business transaction to you IC web client profile.

Also in your Navbar profile create a navigation entry for complaint and assign it NavBarToComplaint Navigation link .(IC Web cleint -> basic functions -> Define navigation profiles) Create Navbar entry and assign this entry to Nav bar profile and then assign this navbar profile to IC web profile.

Now when u login into IC web client first confirm the customer then click on the complaint link it will open up.

AMol.