Service Ticket Tracking Text

[Former Member]

Hi Experts,

On the usage of the Attribute u201CService Ticket/Order Tracking Textu201D in mail forms to populate the service ticket tracking id in the email response, is it possible to localize (get the word in any language) the word u201CTicketnou201D in the tracking text.

Can someone let me know where this word "ticketno" is stored in the system? Is it picked up form a table or it is hardcoded.

Regards,

Namita

[former_member290439 · Accepted solution]

Hi Namita,

The word u201CTicketnou201D is not stored in the system, but is hard coded in the Method GET_TRACKING_TEXT of the Class CL_CRM_ERMS_UTILS.

This Method is responsible for creation of the Tracking text.

Hope this information helps

With Best Regards,

Vinod C

[Former Member · Accepted solution]

Thanks Vinodh.