Service Order status update function module ?

[Former Member]

Hello,

We are looking for a Function/BAPI anything to update the line item status of a Service Order .We are using this Service Order in the CRM_IC (Interactive Center) Web Client Implememtation.

Thanks

Manoj

[Former Member · Accepted solution]

Manoj,

You could use CRM_STATUS_UPDATE, but if you use that function, the update will probably not be send through the flows of CRM (=> dependent systems, like MSA, will not be updated).

If you want the update to pass through the CRM flow, you'll have to use the standard Bapi to maintain orders (CRM_ORDER_MAINTAIN) or the inbound XIF-function which might be easier to use: CRMXIF_ORDER_SAVE.

The first is based on tables which contain the changes, the second is based on a bdoc-structure that you'll need to fill for yourself.

Grtz,

Michael.