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Service Contract and Service Process

Former Member
0 Kudos

Hi

In the "Service Desk Additional Information" doc. mentioned the prerequisites for automatic contract determination when a Support message or Service Order are created, one of them is:

The Sales Organization and the sales channel must be the same than Service notification (Support Mesage) and the same apply for Service Organization.

But in the Support Message there is not such tab to fulfilled with that information and is not getting from the Sold-to Party Master Data automatically. Therefore there is no any contract determination when Supp. message is being created.

Is there some one who has implemented Service Contract for CRM 5.0 and Sol Man 4.0???

Could some tell me if there is another view or missing customization??

I will reward good points

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Efrain,

Please check the assignment of org data profile to the Transaction type of Support message.

Murali

Former Member
0 Kudos

Thank you very much

You rigth Murali!!!!

Former Member
0 Kudos

Murali, I have another issue regarding to work time used by the message processor to solve the problem. I´ve already opened a thread for it, please have a look my Questions and give me your suggestion, please!!

I will give you all points for the current issue.

Thank again

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi

Look i the organization tab of both service order and Service contract and see if the organizational data is the same. Also maintain the contract determination in the service order in customizing.

Former Member
0 Kudos

That´s is the point, as i wrote in the Support Message doesn´t have such tab for fullfil Organization. I made test with Service Order and even it didn´t work!!

Thannk