Service and Repair Process - for multiple equipments

[siowfong_chen]

Hi! I went through the videos on the service and repair functionalities in cloud for service and can see that one can assign a serial number of the unit that has been reported to have problem. I have a business scenario where a customer will collect all equipment that have problem and contact us in a single call. In this case, are there any functionalities available for us to capture all the equipment in a single service ticket? It would not make sense to create multiple service tickets as the customer obviously only want a single reference and potentially a single quotation for the repair of these units. Does anyone has similar requirement and if so how is this being handled in C4S?

Thanks

SF

[former_member201179]

Hi

C4service supports multiple registered products in one ticket. This was added in previous release. There are some restrictions like warranty determination and categorization of the ticket. Every ticket item can be linked to one of the multiple registered products that have been entered on header level.

REgards

Gert Tackaert - Product Management

[siowfong_chen]

Hi Gert,

This is awesome information. Is there anywhere I can check out more details on this as I need to know whether we can assign spare parts, defeat reason codes etc for the registered products?

Cheers

SF

[Former Member]

Hey Gert, could you tell us how on the ticket one can add multiple Installed Base ID? I just can't see how

[Former Member]

Ok just found it. Just needed to add the Products Tab on the Ticket.

[ShuvaSamal]

Hello Everyone, We have a request from a customer who wants to include multiple registered products in a single ticket. Currently, when attempting to add multiple registered products manually, I can filter them by customer and ship-to address. However, is there a way to view all registered products at once and add as many as needed?

[ShuvaSamal]

Hi Gert, We have a request from a customer who wants to include multiple registered products in a single ticket. Currently, when attempting to add multiple registered products manually, I can filter them by customer and ship-to address. However, is there a way to view all registered products at once and add as many as needed?