Send Change of Permission/Subscription Status to CRM (Dynamics) via Push

[former_member736979]

I want to display the current permission and/or subsciption status of a contact in the CRM (field in CRM is available). In our case the SMC is the leading system for managing permissions and subscriptions.

Is it possible for the SMC to send a push notification to the CRM system everytime a contact permission (or subscription) is changed?

I'm aware that permission information is provided by the contact API but I explicitly would like to know if an update can be sent automatically via push to the CRM?

[SCHNEIDERT · Accepted solution]

Hi Filip,

did you already have a look at Business Event handling? Never used it myself, but as far as I understand that should fit to your needs: https://blogs.sap.com/2019/07/05/how-to-activate-a-specific-business-event-in-sap-marketing-cloud/

Kind Regards
Tobias