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sales receipt validate not transmitted

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Hi experts

we have created sales receipt on Customer checkout. Their have status created on Customer check out monitor

but their are not transmitted on ERP(SAP BUSINESS ONE)

We canot modified them..

We have recomptabilised these receipts, but at this point the system cancels the ticket and does not recreate a ticket with a transmission to ERP ( duplicate ticket number)
Have you a solution for us

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Product and Topic Expert
Product and Topic Expert
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Check SAP Note: 2694514 which explains Known (configuration) errors and their resolution in the integration of SAP Customer Checkout with SAP Business One.


Sridharan T