S4/Service: Service Contract: Billing plan does not appear at position item

[GerhardHoefler]

Hi at all, hi silvia.ventura

in SAP S4/SERVICE the tab "billing plan" does not appear anymore neither at header level nor at position level.

it is not possible to personalize the tab by personaliziation mode/popup althoug it is available in configuration view:

[dan05 · Accepted solution]

Hi all,

in case it helps somebody: Thanks to Silvia for the hint with table KNVV. We could successfully restore the billing plan tab by removing a wrongful entry in table KNVV for column BILLPLAN_PROC. The table contained an entry with an outdated billing plan value for an old billing plan which was previously deleted. As such, no billing plan could be found on header level and therefore the tab was not visible.

Best Regards
Dennis

[GerhardHoefler]

Hi Silvia,

yes CONT002 is assigned to SC and SCN too

the tab does not appear

[Silvia_Ventura]

Hi Gerhard

no more ideas...there aren't more options that I know. Create a ticket

Best regards

Silvia

[Silvia_Ventura]

Hi Gerhard

assign the Date profile to the item category. You wanted the billing plan in the item, right? For instance, if you're using SCN, assign CONT002 to SCN.

Best regards

Silvia

[GerhardHoefler]

Dear Silvia,

date profile CONT002 is available and assigned to transaction type SC (service contract)

assigned date rules in date profile

assigned date types in date profile

so everything is looking fine, but the bill plan still does not appear

what can we do?

is it possible to take a look at our systems?

BR Gerhard

[Silvia_Ventura]

Hello Gerhard

class /1SAP1/TIMERULE_RTO_SZTI_NNN looks like correct. At least, methods RTO_CONT*, RTO_BIL* are generated so that is good.

If you don't have the standard date profile maybe your date profile configuration isn't correct. I guess that you want to use a billing plan (Item), My date profile CONT0002 ( maybe you can take the origjanl value from client 000, ask to your system administrator) is defined in the following way :

Note that the date rules used in the billing plan must be included and date types as PERIOD_DATE must be included as well.

I'm almost almost sure that you can logon in client 000 and check the date profile CONT002

BR, Silvia

[GerhardHoefler]

Hi Silvia,

thanks for your answer. unfortunately it still does not work.

0) customzing looks good. periodic is using CONT006, CONT007, BILL0001, BILL0002 as you mentioned before

1) CONT002 for header and CONT002X for item are not available in my system

2) I am not able to judge if the following settings are correct

Do you have any other ideas?

BR Gerhard

[Silvia_Ventura]

Hi Gerhard

If the transaction type or/and the item category are correctly assigned in this customizing

this problem might have been caused by a wrong generation of dates. Standard system uses : CONT0006, CONT007.. and dates for settlement period and/or billing dates BIL0001, BILL0002.

If these dates weren't be correctly generated, system will not created the billing plan in spite of the customizing. My recommendation would be

0) Check the above customizing

1) Test with the standard Dates profiles (CONT002 for header and CONT002X for item)

2) If it doesn't work, go to SE24 and select class /1SAP1/TIMERULE_RTO_SZTI_NNN (where NNN is the client number). Dates rule must be available as methods, for instance RTO_CONT001

Let us know your result

Best regards

Silvia