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Rules based on multi-level categorization

Former Member
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Hi all,

I want to create a rule for service requests in the rule modeler based on multilevel-categorization. According to this should be possible.

But in the context SERVICEREQUEST there is no attribute for multi-level categorization and therefore I can't select it when creating my rule. I have assigned my categorization schema to the application area for the rule modeler. I have checked the other context areas as well, but I don't see anything that looks like multi-level categorization.

Does anyone have experience with this ? If the attribute should be created from scratch please guide me to how it should be configured.

Best regards


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Answers (1)

Answers (1)

Former Member
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it works when creating a new rule set from scratch.

Former Member
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Hello Annette,

Can you help me on this, how did you got the option for multilevel-categorization as attribute?

Even i am trying the same. This is critical for my project, any help wold be appreciated.