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Respons Tracking in CRM Marketing Mails

Former Member
0 Kudos


I would like to know if it is possible to create an Inbound Contact (Activity) if a customer clicks on an URL Link in a Mailform (Newsletter) of a marketing campaign. This should trigger the creation of the Inbound Contact in CRM. The Link Tracking of the URL's with ++ and ## are not exactly what we are looking for. As they do only track the click on the link but not of the person who clicked it.

For our scenario we are not using a web shop.

Any advise on this?

Thanks and best Regards


Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos


Please try to do some research on "personalized response code". Although personalized response code is not used exactly in your business scenario but is entered manually by sales assistant or IC Agent. However, you may get some ideas on doing some enhancement based on your requirement.



Answers (0)