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Resolution Category for Ticket

Former Member
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Hi

I want to know, where we are going to maintaining this Resolution Category for Ticket. as well how Service Category, Incident Category, Cause Category is going to be determined based on this Resolution category.

Regards

Sudhakar 

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0 Kudos

Ciao,

Would you kindly add me to the group, since the person who works for C4C is no longer available.

shu.bohu@gmail.com

Thanks a lot.

Bohu