Payment methods on sales orders

[Former Member]

Dear all,

In CRM 5.0, I've a problem with payment methods on my sales order (billing tab): the value list is not activated (is empty) in my sales order type whereas with a standard sales order it works. It seems it is because the field Tax destination country is not determined automatically. The BP used is the same in both cases, so it is not a problem of master data.

I don't know what to change in my customizing as I've compared 2 sales order types and it is the same; For information we don't use neither tax determination nor billing, only pricing.

Many thanks for your help

Marjolaine

[Former Member · Accepted solution]

Hi

You are right. It is because of destination country you are not able to see Payment Methods. The field is getting values from CRMC_BUAG_PAYM table where the payment method is based on country. You can maintain this table entries from IMG->CRM->MD->BP-->Business agreements -->Define Payment Methods

Cheers.

-Srinivas Kumar

[Former Member]

I've found the solution: It is necessary to manage ship-to party in partner procedure, this is the role that determines the tax determination country.

[Former Member]

Thank you Kumar,

I've already managed entries for the corresponding country. The problem is the Tax destination country is not filled automatically when I select a BP with my sales order, but with standard SO it works. I don't know what custo is missing in the sales order to recover this value...

Would you have an idea?

Thanks in advance!

Marjolaine