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Password reminder in internet sales B2C Shop

Former Member
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Hi there,

I am working on the B2C web shop at the moment. We are looking at options to implement a password reminder service to customers. So when B2C customers come back to the shop and have forgotten their password - we would like to include an option for them to be able to ask for a 'password reminder'. This password reminder will be sent to them so they can log back onto the web shop.

Has anyone implemented this before in the CRM internet sales web shops and if so what options have you looked at? Are there any providers who integrate with SAP?

Any information would be much appreciated.

Thank you.


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Answers (1)

Answers (1)

Former Member
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Enchanced possibilties in user management(SU01).In order to register or log on to a webshop for B2C internet sales,you have to specify which internet type is used in B2C in customizing for internet sales.

IMG>CRM>Internet sales>Internet user>Internet user settings choose b2c..

SU01 will be created automatically for each registered consumer.(BP number = User Number)this user will refer to a reference user,which need to be created in advance.You need to assign the role SAP_CRM_INTERNET_CUSTOMER to that user.

I hope this helps