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Outbound Email with External Server

former_member645819
Participant
0 Kudos

Hi All,

We need to send an Email when the customer leaves a voicemail in the Queue, in the queue setting when had configured:

Queue --> Voicemail and Notification Call Setting:

E-mail address for Notification: Email

Activate notification call: X (Check)

We have configured Outbound Email through External Server. We set the following information:

Enable External Outgoing Mail Server (SMTP): X (Check)

IP Address or Name of Mail Server: IP address External outbound email server

Port: 2525

Use Secure Connection (SSL): Uncheck

Authentication Type: Anonymous Access

SMTP Server User:

Set Password: Uncheck

Password:

When the customer leaves a voicemail, the system is not sending the Email.

We did a test SMTP from operation system and the Email was send correctly.

Does anyone know what it can be the issue?

Best regards,

former_member202106
Contributor

Hey,

Why you have selected the "activate notification call" ? Application help says:

"Select this option if you want that the user receives a notification call that a new voicemail message has been left. The user is called, and when the call is answered, it is connected to Voicemail IVR."
https://help.sap.com/viewer/b382b7dce2774c9aafdfda69f740b975/7.0/en-US/450292610f9642038c5347a1ad7f1...

Anyhow, please set Email Sender loglevel to trace, leave a voicemail and check out the log. Also I would review SC -System Services - Voicemail Settings.

Br,
Jukka

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former_member645819
Participant
0 Kudos

Hi Jukka,

Thanks for your answer.

The log information has:

15:13:04.271 (04228/LogManager ) TRC> LogManager: Memory consumption [27] MB
15:13:13.484 (00664) TRC> Fetching messages from Queue[VMEmail]
15:13:13.485 (00664) TRC> found 1 messages from Q[VMEmail]
15:13:13.485 (00664) TRC> Getting notification data for message[94E65366-2811-EA11-80FE-00505697B4E3]
15:13:13.507 (00664) INF> File Successfully Compressed
15:13:13.507 (00664) TRC> Creating PureOutBox. params = 'base64 utf-8 application/octet-stream'
15:13:13.507 (00664) TRC> PureOutboxMsg::AddAttacment C:\Users\CC1\AppData\Local\Temp\269A715D-2811-EA11-80FE-00505697B4E3.WAV
15:13:13.507 (00664) TRC> PureOutboxMsg::AddAttacment description=269A715D-2811-EA11-80FE-00505697B4E3.WAV, content-id=
15:13:13.514 (00664) TRC> ODBCConnection [025DCE88]: DELETE FROM MessageQueue WHERE GUID='FDCDFD06-988F-4542-9B7E-267F3367CE51'
15:13:13.515 (00664) INF> Notification email FDCDFD06-988F-4542-9B7E-267F3367CE51 sent
15:13:18.464 (04264) TRC> ODBCConnection [025DCC98]: GetSmtpServerConfiguration()
15:13:18.474 (04264) TRC> Fetching messages from Queue[SendEmail]
15:13:18.475 (04264) TRC> found 0 messages from Q[SendEmail]
15:13:33.515 (00664) TRC> Fetching messages from Queue[VMEmail]
15:13:33.515 (00664) TRC> found 0 messages from Q[VMEmail]
15:13:38.476 (04264) TRC> ODBCConnection [025DCC98]: GetSmtpServerConfiguration()
15:13:38.487 (04264) TRC> ODBCConnection [025DCC98]: ReadServiceParameters()
15:13:38.487 (04264) TRC> Fetching messages from Queue[SendEmail]
15:13:38.487 (04264) TRC> found 0 messages from Q[SendEmail]
15:13:53.516 (00664) TRC> ODBCConnection [025DCC98]: ReadVMAppParameters()
15:13:53.516 (00664) TRC> Fetching messages from Queue[VMEmail]
15:13:53.516 (00664) TRC> found 0 messages from Q[VMEmail]
15:13:58.487 (04264) TRC> ODBCConnection [025DCC98]: GetSmtpServerConfiguration()
15:13:58.497 (04264) TRC> Fetching messages from Queue[SendEmail]
15:13:58.498 (04264) TRC> found 0 messages from Q[SendEmail]

Voicemail setting has:

The Email Server is making relay to IPs SAP Contact Center Server and VU Website.

Best regards