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Outbound C4C Email Confguration

Former Member
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Looking to set-up outbound emails from C4C to appear more friendly to our users.

Would like a friendly name and the address to appear like

"Brand Name" <brand@domain.com>,

is this possible for the automated email response and/or

when an agent responds or updates a ticket?

Also, then when a user receives and replies, would like to set the reply-to address to one commonly used within the business.

Anyone has experience of doing this, any examples you can share?

Accepted Solutions (1)

Accepted Solutions (1)

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Hi,

If you need automated emails sent via workflow then it is now possible to provide the from address for these notification.

Regards, Santosh

Former Member
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Santosh,

not what I was thinking.

More looking at what the email addresses look like when the user receives from C4C?

Former Member
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Hi Balbir,

There are two parts to your question:  setting up outbound email channels to be used for agents reply;  and configuring the seder for automatic notifications.  Both define from which email address the end customer will receive various communications.

To define outbound email channels, go to Administrator -> Service and Social Settings -> Communication Channels -> Email Addresses.  Any channel which you mark as "Outbound" or "Inbound & Outbound" will be available to be selected as the FROM in the agent workspace.  The default is the channel to which the customer had originally written, if any.

Regarding automatic notifications, as Santosh mentioned with 1508 you are now able to configure the sender address, so that notifications are not always sent from a "donotreply" address, but from any address you decide.

In any case, you can only configure the email address.  You cannot configure the sender name.  And the REPLY-TO is always equal to the FROM.

Kind regards,

Gab

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Hello Santosh,

Can you provide some steps or a link on how to set up the email from a workflow.

Best Regards,

Jai

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Hi,

Here is the guide for sending emails via workflow.

Answers (0)