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Organization node not available when configuring rules

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Hi all,

I have defined the organization chart in the system.

But when I try to configure service ticket rules under Organizational Work Distribution Rules, the service org nodes are not available.

Anyone experienced this, please share.

Grazie.

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Former Member
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Hi Shu,

I havce exactly the same issue in the tenant I'm using.

Diid you happen to solve this problem? Could you give me some hint to solve on my own?

Kind Regards

Rosalia

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Hi Rosalia,

Yes we solved the problem.

But I am quite busy at this moment.

I will get back to you later.

Shu

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Please refer to my previous answers, it is a SAP bug. We have opened an incident ticket.

Former Member
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ok, thanks I'm opening an incident for that.

Thanks for the hint!

Rosalia

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the organization node is not shown in the menu (bug), but if you specify the node ID manually, it should work anyways. By Massimo.