Only 4 interaction records display on BP confirm

[former_member193357]

Hi,

While confirming BP on ICWebclient we get the list of Interaction records. In our case we are getting only last 4 interaction records history on BP confirm view. But if you search through Interaction History then you get the complete list with back-Forward pages.

But on BP confirm we get only 4 interaction records. We want to display all the interaction recods on BP confirm as well i.e. more than 4 reocrds. I tried by changing the General table settings in the View Configuration of BP but no luck..

Regards

Hemant.

[former_member193357]

its solved

[Former Member]

Hi Hemant

How you solved this.. did you changed in configuration.

Kind Regards

Shashi

[Former Member]

Hi Walter,

Thanks for your reply...

Since iam a technical person so not having much idea but I checked in SPRO currently it is as below...

PFCG role Area TIme Frame description

IH Y A

(Y A--this Year)

So should i changed time frame....?

I found that when you confirm BP then only the last 4 interaction records will be displayed as per standard is it true??Can we modified it??

Regards

Hemant

[walt_b]

This is because you use view InrLastHist instead of view LastInteractions (component ICCMP_BT_IRHIST):

- InrLastHist is indeed limited to 4 entries

- LastInteractions reads customizing in SPRO > IC WebClient > Master data > Define interaction history profiles

But I do not know how system chooses between 2 views.

[walt_b]

Hi Hemant,

You can configure in SPRO how interaction history is built up: status + time frame.

Please check

SPRO: CRM > master data > business partner > specify display options for BTs

Area for interaction history is IH. Can also be PFCG role dependent; otherwise leave role blank.

Hope this helps

KR

Walter