NullPointer while accessing backoffice. Electronic store 6.0

[Former Member]

Hi,

I'm getting NPE while accessing /backoffice after initializing electronic store on hybris 6.0. The site itself is working all right as well as hmc. Do you have any ideas on fixing this issue? Here is the stack:

  SEVERE: Servlet.service() for servlet [zkLoader] in context with path [/backoffice] threw exception
  java.lang.NullPointerException
          at de.hybris.platform.servicelayer.session.impl.DefaultSessionService.executeInLocalView(DefaultSessionService.java:94)
          at de.hybris.platform.servicelayer.search.impl.DefaultFlexibleSearchService.getJaloResult(DefaultFlexibleSearchService.java:396)
          at de.hybris.platform.servicelayer.search.impl.DefaultFlexibleSearchService.search(DefaultFlexibleSearchService.java:168)
          at de.hybris.platform.servicelayer.search.impl.DefaultFlexibleSearchService.search(DefaultFlexibleSearchService.java:255)
          at de.hybris.platform.servicelayer.media.impl.DefaultMediaDao.findMediaByCode(DefaultMediaDao.java:120)
          at de.hybris.platform.servicelayer.media.impl.DefaultMediaService.getMedia(DefaultMediaService.java:716)
          at com.hybris.backoffice.config.impl.BackofficeWidgetPersistenceService.getWidgetsConfigMedia(BackofficeWidgetPersistenceService.java:146)
          at com.hybris.backoffice.config.impl.BackofficeWidgetPersistenceService.getOrCreateWidgetsConfigMedia(BackofficeWidgetPersistenceService.java:133)
          at com.hybris.backoffice.config.impl.BackofficeWidgetPersistenceService.loadWidgetTree(BackofficeWidgetPersistenceService.java:50)
          at com.hybris.cockpitng.engine.impl.DefaultCockpitWidgetEngine.getOrCreateInstance(DefaultCockpitWidgetEngine.java:283)
          at com.hybris.cockpitng.engine.impl.DefaultCockpitWidgetEngine.resolveWidgetInstance(DefaultCockpitWidgetEngine.java:269)
          at com.hybris.cockpitng.engine.impl.DefaultCockpitWidgetEngine.createWidgetView(DefaultCockpitWidgetEngine.java:188)
          at com.hybris.cockpitng.engine.impl.AdminmodeWidgetEngine.createWidgetView(AdminmodeWidgetEngine.java:93)
          at com.hybris.cockpitng.components.Widgetslot.updateView(Widgetslot.java:85)
          at com.hybris.cockpitng.components.Widgetslot.afterCompose(Widgetslot.java:77)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild0(UiEngineImpl.java:929)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild(UiEngineImpl.java:877)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate0(UiEngineImpl.java:748)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate(UiEngineImpl.java:709)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild0(UiEngineImpl.java:923)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild(UiEngineImpl.java:877)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate0(UiEngineImpl.java:748)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execCreateChild(UiEngineImpl.java:822)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate0(UiEngineImpl.java:771)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execCreate(UiEngineImpl.java:709)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execNewPage0(UiEngineImpl.java:452)
          at org.zkoss.zk.ui.impl.UiEngineImpl.execNewPage(UiEngineImpl.java:358)
          at org.zkoss.zk.ui.http.DHtmlLayoutServlet.process(DHtmlLayoutServlet.java:217)
          at org.zkoss.zk.ui.http.DHtmlLayoutServlet.doGet(DHtmlLayoutServlet.java:136)
          at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
          at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
          at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
          at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
          at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
          at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
          at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
          at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
          at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
          at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
          at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
          at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074)
          at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
          at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
          at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
          at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
          at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

EDIT: I've found the thread with similar stack https://wiki.hybris.com/display/forum/error+while+using+flexiblesearch+service?focusedCommentId=2312...

I can't see a connection though. The problem occurs on clean hybris 6.0, so the problem is probably with configuration or installation. I've already been using empty "installed.tenants" property.

[Former Member]

Did you use recipe to install it or you installed in non-recipe style (i.e. by putting the relevant extensions in the localextensions.xml and executing ant all)?

[Former Member]

Non-recipe. Now I've installed it on hybris 6.0.3 and it works fine. Would be nice to know what went wrong though.

[former_member632755]

Looks odd. Maybe you used a database that was not created from scratch or some bacokffice data survived the (re-)initialization?

SIncethere is no reproduction path and a fix exists I'm closing the thread.

Cheers, Wotek