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Notes text Missing

Former Member
0 Kudos
100

Hi All,

While Creating the Interaction record, user entering some text in Notes column and save the record. For some user notes text is missing which get stored half of the text only. Can you please provide your suggestion on this issue?

Thank you,

Chandrasekar Balan

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
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Hi Andrei/Sivaram,

End user enters the text manually while they are in call and stored content length is varying not the exact like 40 char or 50 char.

They are not entering the same content and it's different each time.

Yes they are enter the text in Note Column at interaction record.

Thank you,

Chandrasekar Balan

VishnAndr
Active Contributor
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Could you please elaborate what is Note Column? Could you please provide a sceenshot of it? Because I personally do not know such place in interaction record.

Did you check maximum allowed length for text type as Sivaram suggested above?

Former Member
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Where to check the allowed text type for the user. and even for the same user it's working fine and some time only text missing issue happening.

This text missing is not happened every time, some time only and not able to identify the root cause. Even user enter the text manually and we inserted the some junk char also at the time it's working fine. We are not sure when the text get missing.

Former Member
0 Kudos

Hi

Is it standard Field or Custom.

Can you please click on F2 and give the details of context node ,field ,view and component details?

Former Member
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This is in Version CRM 5.0
Component CRM_IC

View IRECREASON

Context Node : Custom Context Node

Text Missing is happening for that particular user only even not all the time. what would be the problem here..

Former Member
0 Kudos

Hi Andrei/Sivaram,

End user enters the text manually while they are in call and stored content length is varying not the exact like 40 char or 50 char.

They are not entering the same content and it's different each time.

Yes they are enter the text in Note Column at interaction record.

Thank you,

Chandrasekar Balan

Former Member
0 Kudos

Hi

If it is a custom Text Type under Text Determination procedure,Could you please check maximum lenght allowed for it

Former Member
0 Kudos

Experts,

am looking for your valuable solution and it will be very helpful.

Thanks in advance..

VishnAndr
Active Contributor
0 Kudos

Hello, Chandrasekar Balan.

Could you provide please more information on the issue? Is there the same text entered? What text does the user enter (which is partly stored)? Is this text entered manually or copy-pasted from anywhere else?

By the way, what do you mean under "Notes column" in Interaction Record?