Not able to save the new order

[Former Member]

Hi,

In Service Order view I create one service order and save it.

Then I click on New button to create one more service order.

After entering the data for new service order, through Breadcrumb history I navigate to previous service order and come back to the new service order. Then I save the new service order by clicking on Submit button. Not sure whether it gets saved or not. And the transaction number is also not generated.

Does anyone tell what's the reason and how I can solve this problem.

Thanks

PVD

[Former Member]

Hi PVD,

I can say 99% its not saved, but to cross check again follow the same process put your debugger in CRMD_ORDER_MAINTAIN FMand check what values it is importing and then set a debugger at CRM_ORDER_SAVE FM and check what value it is returning if it is returning saved guid then take this guid from debugger itself and then check it in CRMD_ORDERADM_H table if this guid is there that means there is some problem in message display otherwsie by following the above process you can identify where is the problem in Web-IC, during maintain or during save and accordingly you can proceed.

Your scenario is which we can not reproduce so just I am giving you some suggestion.

Reward if it helps.

Thanks and regards

Sandeep

[Former Member]

Hi Sandeep,

The order is getting saved. But why the Breadcrum history is not getting updated with the new order number?

When I navigate to other view and see the Breadcrumb history dropdown, the newly created order is displayed with Order number.

Thanks

Prema

[Former Member]

Hi

Can you check SAP Notes 733433 and 847411?

[Former Member]

Robin is right, have a look into these notes they will definately solve your problem.

Cheers

Sandeep