cancel
Showing results for 
Search instead for 
Did you mean: 

No pop-ups with partner determination in Interaction Center Web UI

Former Member
0 Kudos

Hi,

We are working with SAP CRM 7.0 SP06 and have the following problem.

In Interaction Center Web UI, when we create a sales order, the partner determination is triggered. But no pop-ups are shown to choose the right business partner. When we use Web UI for different Role (not Interaction Center), then we will get pop-ups to choose.

So partner determination is alright, but pop-ups are not working for us in Interaction Center.

I know when using SAP GUI Interaction Center, you have to implement SAP Note 487734 for getting the pop-ups. But this note is not relevant for CRM 7.0 and Web UI.

Do you know what the problem is?

Regards,

Emile

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
0 Kudos

Hi Naga,

In customizing go to:

Customer Relationship Management => Interaction Center WebClient => Business Transaction => Define Business Transaction Profiles

Then for your Business Transaction Profile go to 'Business Transaction Dialog Boxes' and mark the 'Allows Dialog Box' field.

Former Member
0 Kudos

Hi all,

Found out, this was a customizing setting.

Former Member
0 Kudos

hi Eaver,

I am facing the same problem, can you advise us the customisation setting where we have to make a change.

Thanks a lot in advance.

Kind regards,

Naga Gopio.

Former Member
0 Kudos

@ManniF the pop-ups are not blocked by internet explorer, because we're getting pop-ups on same pc with different Role (not Interaction Center).

Former Member
0 Kudos

Hi,

sorry, not really an idea on this.

What you could check is if your CRM is maintained as exception for the Internet Explorer Popup Blocker.

Kind regards

Manfred