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Multiple contacts found for id xxxxxx

former_member601733
Participant
0 Kudos

Hi All,

For some of the contacts when we load from multiple source it is not merging properly. Due to this when we get a new delta load we are getting the error in import monitor as multiple contact found.

Due we have any job to merge automatically with out manually merging in manage contact.

Regards,

selvam

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vervinckt_joyca
Active Contributor
0 Kudos

Hi Selvam,

Can you check the affected contacts with the "Inspect Contacts" app?

There should be a tab called "Event History" which logs why a contact was not merged with another contact.

Check the configuration of your Contact Origins. There might be an origin with a setting "One Per Contact" = X that prevents the merge. For example, if a merge should happen on email address; and there are two contacts John Doe and Jane Doe with email address family.doe@gmail.com, but they also have an origin Social Security number, John's number is 123 and Jane's number is 456. Merging these two contacts would result in one contact with one email address but two social security numbers. If the origin for social security numbers indicates "One Per Contact = true" then this merge would be prohibited.

Hope this helps,

Kr

Joyca

former_member601733
Participant
0 Kudos

Hi Joyca,

Thanks for the update.

The problem is due to the contact in inactive status. Contact coming from one source is set to inactive status, so the delta updates are ending in error because of multiple contacts.

Do we have any option to merge even if the contact is in inactive status.

Regards,

selvam