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Multiple contacts found for id xxxxxx

former_member601733
Participant
0 Kudos

Hi All,

For some of the contacts when we load from multiple source it is not merging properly. Due to this when we get a new delta load we are getting the error in import monitor as multiple contact found.

Due we have any job to merge automatically with out manually merging in manage contact.

Regards,

selvam

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KunalBansal
Active Contributor

Dear Selvam,

As per experience with similar error in past, I expect this error due to the data load scenario.

  • Might be several contacts sharing the same ID may have been uploaded.

Although, I believe that the contacts will be merged by the job in some time if all the configurations are set up correctly.

BR,

Kunal

former_member601733
Participant
0 Kudos

Hi Kunal,

Thanks for the update.

do we need to set any job?

These error are not cleared automatically. I manually merged to clear the error.

Regards,

selvam

KunalBansal
Active Contributor
0 Kudos

YOu have Cloud or On-Prem Marketing?