Multi Level Categorization in Service Request to be hard coded

[Former Member]

Hi Gurus,

We are testing a scenario where in we want to hard code values in category 1 & category 2 in a service request transaction for an Agent role in CRM 7.0 .

Can you gurus let me know to go about it.

Thanks in advance...

[suchita_phulkar]

Hi,

Sometime back, i also had similar requirement , however, I wanted to set the values on multilevel categorization depending on something else.

I achieved it using BOL programming and I am sure your requirement can also be fullfilled by same approach.

The problem is, in CRM7.0, the name-value pair being guid based, so to hardcord a value, you will need to get its guid created by system.

Find the thread i ad created that time, may be it can help you.

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Thanks & Regards

Suchita

[Former Member]

No solution provided , hence closing the thread.

[Former Member]

HI ,

I am having problem with service request transaction , where i am trying to use MLC .

My issue is MLC schema is active , but in UI the categorization fields are in grey mode.

I have tried and check all the settings .

ANY HELP WILL BE OF GREAT USE .

THANKS