Lock content while campaign status is "In Approval"/"Released" for 4-eye principle approval workflow

[Sascha_O]

Hello CX Community

We have a special request and hope that there are some of you who can help us further.

For audit reasons, we have to introduce a four-eye principle check in the Marketing Cloud. Before sending an email campaign, the approver must check the content which someone else (therefore 4-eye) has created. 

So far we have used the normal approval workflow to approve or reject the campaigns.
One problem, however, is that the content of the campaign can still be changed by any user during the approval process (In Approval) or even afterwards (Released). We want to prevent this.

We are currently thinking about two possible scenarios:

1.) While the Campaign is in its various approvals phases, the content is being “locked” so that it can no longer be changed. In the best case scenario, the mailing cannot be changed even after it has been sent.

2.) We are able to extend the normal campaign approval workflow to the object "content" from the content studio. That there is also a two step approval for releasing the messages. 

Basically, it can be said that it is more about the content than about the target groups or campaign execution details. The content of each campaign must be reviewed and approved. After that, no more changes may be made without checking again (to restart the approval process again) 

Do you have an idea or solution on how to possibly implement something like this?

Best regards

[isathore]

Hi Sasha,

Thank you for your patience.

I discussed with the expert and unfortunately, there is currently no technical support available to prevent approval if assigned email content is In Revision.

However in 2408, we implemented a warning that is shown if an email assigned to a campaign is in Revision. But it will not prevent putting the campaign in approval and will not stop the approval process.

Putting an email into Revision is independent of the status of campaign. So it is possible that an email is set to In Revision even if the campaign using this email is already In Approval.

I understand that this would be desirable to have the linkage in the approval process between the email content and the campaign, however we will not invest in this functionality at this point.

This said, the approval is there for a dual control. The approver can always open the campaign with the link that is provided in the notification email or in the Marketing Approval app to navigate to the campaign and review the email content status. This can be part of the approval process in your side to reject the approval if the email is In Revision.

Best Regards, Isabelle