Lock content while campaign status is "In Approval"/"Released" for 4-eye principle approval workflow

[Sascha_O]

Hello CX Community

We have a special request and hope that there are some of you who can help us further.

For audit reasons, we have to introduce a four-eye principle check in the Marketing Cloud. Before sending an email campaign, the approver must check the content which someone else (therefore 4-eye) has created. 

So far we have used the normal approval workflow to approve or reject the campaigns.
One problem, however, is that the content of the campaign can still be changed by any user during the approval process (In Approval) or even afterwards (Released). We want to prevent this.

We are currently thinking about two possible scenarios:

1.) While the Campaign is in its various approvals phases, the content is being “locked” so that it can no longer be changed. In the best case scenario, the mailing cannot be changed even after it has been sent.

2.) We are able to extend the normal campaign approval workflow to the object "content" from the content studio. That there is also a two step approval for releasing the messages. 

Basically, it can be said that it is more about the content than about the target groups or campaign execution details. The content of each campaign must be reviewed and approved. After that, no more changes may be made without checking again (to restart the approval process again) 

Do you have an idea or solution on how to possibly implement something like this?

Best regards

[isathore]

Hello Sasha,

In standard, we unfortunately don't have this in SMC. I agree it is desirable, however, we will not invest in this functionality at this point.

This said, there might be a way to achieve it. I need to consult one of my expert who is out of office until Tuesday next week. I will come back to you next week if there is a possibility through extensibility.

Best Regards, Isabelle