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Learn CRM - Need Guidance

Former Member
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Hi Experts,

With a exposure to CRM system for 1.8 yrs as a Super-user, from where should i start learning CRM.

Need some proper guidance from you expert.

what are the important areas in CRM, from where to start?

How to proceed for getting into and learning SAP CRM.

i know about concepts of Business partner, Activity Management, Sales Cycles, BP relationships, BP cockpit, Customer Classifications. Maintaining Business partner Master data.

Kindly Guide.



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Former Member
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The following links documents all the CRM concepts and ideas. And this should be the place to Start the CRM journey :



<b>Allot points if my post helps !!!!</b>