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Lead and Opportunity management

Former Member
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Dear all

I am new in CRM.

Can anybody send me the documents abt lead and opportunity management?

pls it very helpful for me

jayesh patel

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Answers (3)

Answers (3)

Former Member
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Hi all,

My question is regarding an outbound lead management scenario. I am required to perform a gap analysis between

an AS-IS home grown application and TO-BE CRM system for the outbound lead scenario. Is there any specific approach that i should follow in performing the gap analysis like particular templates, methodology etc.,

Any information regarding this will be very helpful.



Active Contributor
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Former Member
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Hi Jayesh ,

If you have any particular question hope i can help u out in lead management.