Last Logon date and Logon time not updating in table USR02

[Former Member]

Hi,

Please help us on this. After customer successfully logged in the webshop, we are checking the table USR02 in CRM system and the Logon date and Logon time is not updated. Because of this, the customer will be locked after certain number of days. When we check it in ECC system, customer's last logon date and time is updated. Can you tell us what could be causing this? Any advise what we need to check? Thanks in advance!

Regards,

Mike

[Former Member]

What is the scenario you use. B2B, B2C, E-Commerce with ECC or CRM?

How do you authenticate the users to the webshop? Do you use portal?

[Former Member]

Hi,

We are using B2B scenario.

Enterprise Portal (hosting B2B webshop) is used as the user authentication gateway.

Thanks!

Regards,

Mike

[Former Member]

We are using B2B scenario.

What is the backend? ECC or CRM?

[Former Member]

ECC.

We use ECC for data like Users, Pricing, and Sales Orders.

But roles of each user is assigned in CRM. If a user is existing in ECC but roles are not assigned for that user in CRM,he/she will not be able to login to webshop.

[Former Member]

Hi

1. Please check if the USAPPLREF table in ECC has the correct mapping done between the LOGON User and the Sold-to party (Customer)

2. Please check the validity of those user in SU01 user data.

3. Please check the USERS data from the USERADMIN Link (if it is configured in your scenario through XCM settings for USERS)

Hope this will help.

Regards